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View and Reset eSigner QR Code or Reset PIN

These instructions will show you how to view and reset your eSigner QR code or reset your PIN.

View eSigner QR Code

  1. Log into your SSL.com user account, locate your order, and click the download link.
    download link
  2. Type your PIN into the 4 Digit PIN field and click the Show QR Code button.
    pin entry field and show QR code button
  3. Your QR code will appear.
    QR code

Reset eSigner QR Code

  1. Log into your SSL.com user account, locate your order, and click the download link.
    download link
  2. Click click to reset eSigner PIN or get new QR Code.
    esigner PIN and QR code reset link
  3. Under Reset QR Code, enter your PIN then click the Submit button.
    Enter PIN and click Submit
  4. You should see a new QR code, along with an alert that your QR code has been replaced.
    QR code successfully replaced

Reset eSigner PIN

  1. Log into your SSL.com user account, locate your order, and click the download link.
    download link
  2. Click click to reset eSigner PIN or get new QR Code.
    esigner PIN and QR code reset link
  3. You can reset your PIN using either an OTP code from your two-factor authentication (2FA) app or your current PIN.
    • OTP Method: Under Reset PIN, enter an OTP code from your 2FA app, enter and confirm a new 4-digit PIN, then click the Submit button.
      enter OTP and PIN
    • PIN Method: Under Reset PIN, check Use Current PIN, enter and confirm a new 4-digit PIN, then click the Submit button.
      reset PIN using current PIN
  4. You should see an alert that your PIN has been successfully changed.
    successful alert message
Thank you for choosing SSL.com! If you have any questions, please contact us by email at Support@SSL.com, call 1-877-SSL-SECURE, or just click the chat link at the bottom right of this page. You can also find answers to many common support questions in our knowledgebase.

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